Need Help?
听 听 听 听Technical problem-solving and IT resources
- Internet connection problems
If you have problems with your Internet connection, you have several options :
- Contact the Service Desk. This is a single point of contact for all IT-related queries at UCLouvain. A call centre directs the user to the appropriate contact. You can contact the Service Desk by phone or email.
- Access to computer rooms is closed, but it is possible to request access to a room for your academic activities within the limits of the possibilities of the university鈥檚 IT Service. To request access, contact aide-sante@uclouvain.be.
- UCLouvain Mons FUCaM students must consult the 奥别濒肠鈥橦辞尘别 webpages, click "Etudier 脿 distance" and Equipement 脿 domicile 禄.
- Computer problems
If you have problems with your computer (e.g. breakdown) or simply do not have one or the resources to acquire one quickly, we offer you solutions :
- As explained in the previous point, it is possible to request听access to a computer room within the limits of the possibilities of the university鈥檚 IT Service.
- You can apply to the Student Support Service for social assistance for the purchase of a computer.
- Kot Linux has laptops available for loan in Louvain-la-Neuve.
To benefit from one of these three services, contact aide-sante@uclouvain.be.
UCLouvain Mons FUCaM students must consult the 奥别濒肠鈥橦辞尘别 platform, click "Etudier 脿 distance" and Equipement 脿 domicile 禄.
- IT resources
UCLouvain students can use the Microsoft Office 365 suite and cloud services. This subscription is free. It is available in several versions (PC/Mac/Mobile) and includes up to five possible installations. To obtain Microsoft Office 365:
- Go to .
- Login using your email address (firstname.surname@student.uclouvain.be).
- Access your email and office software.
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If you need practical advice or have questions about using your online tools and resources (virtual office, Moodle, Teams, global account, UCLouvain email address, etc.), click here.
UCLouvain Mons FUCaM students must consult the 奥别濒肠鈥橦辞尘别 platform.
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Finding the right people and services
Because problems or the need for advice can arise at any time, you can always count on the support of many people and request service.
- Teaching staff
- The teaching team (professors, assistants) is available at the end of a course, during an instructorship as part of the course, or by email.
- The educational teams in charge of student support within your faculty.
- Tutors听: more experienced students who, supervised by the faculty, give advice and answer your questions.
- Study advisers
Advising and supporting you is an integral part of their mission. They can also refer you to other people or resources.
Consult the list of study advisors.
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Programme for students with specific profiles (PEPs)
Are you a student with a specific profile, i.e. a high-level (or promising) athlete, a person with a disability, disorder or illness, an artist or a student involved in an entrepreneurial project? You can benefit from a special status, called PEPS status, which provides specific arrangements for your university course.
To find out about and obtain this status, go to /fr/etudier/peps
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Course and Career Guidance Centre (CIO)
Le Course and Career Guidance Centre has two missions :
- Information and guidance : while guiding you through the range of course and career options, CIO counsellors encourage you to reflect deeply concerning both yourself and the environment, and promote the development of your personal goals.
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Helping you find a job : CIO counsellors also prepare you to look for a job and make you aware of your skills and potential.
- Student Support Service
The Student Support Service is here for you. Need a sympathetic ear ? Want to change courses ? Have personal or financial concerns ? Don鈥檛 hesitate to contact it.
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Univers sant茅
Need advice on your diet, emotional or sex life, mental health or social well-being ? Univers sant茅 helps you deal with these issues through informational, awareness-building, prevention and risk reduction activities. This non-profit organisation exists to support you, so visit their website or contact one of its team members !
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Sport and Fitness Service
Want to get some exercise or fresh air? The Soirt and Fitness Service听 has a wide range of facilities to help you find the right activity !
- Student buddy program
Need methodological or academic advice or simply a sympathetic ear ? Do you have questions about student life (studies, administration, entertainment, etc.) or managing everyday living (accommodation, student jobs, etc.)? Student Buddies are here to help you ! Don鈥檛 hesitate to send them your questions at student-buddies@uclouvain.be.
Student Buddies are available in the:
- Faculty of Philosophy, Arts and Letters (FIAL) (contact: vincent.gabriel@uclouvain.be)
- Faculty of Science (SC) (contact: maryse.hermant@uclouvain.be)
- Louvain School of Engineering (EPL) (contact: sofie.depauw@uclouvain.be)
- Faculty of Architecture, Architectural Engineering and Urban Planning (LOCI) (contact: alix.delmotte@uclouvain.be)
- Faculty of Bioengineering (AGRO) (contact: alix.delmotte@uclouvain.be)
You can also count on Student Buddies at the:
- International Student Council (CGEI) (contact: beatriz.gomez@cgei.be)
- Centre Placet (contact: jean.mutore@uclouvain.be)
- 惭茅尘茅蝉蝉补驳别谤颈别听chat to take your mind off things ! (Brussels-Woluwe)
On the Brussels-Woluwe campus, the '' was launched by a medical student group (UCLouvain Brussels-Woluwe) called . Four evenings a week, two students are available via a phone number on the Telegram application to chat with other students anonymously.
- 碍础笔鈥檚
碍辞迟蝉-脿-辫谤辞箩别迟 ( ), which are an integral part of UCLouvain student folklore, are theme-based accommodation in which students unite around a specific theme. KAPs address many subjects that affect you in some way. Here is a selection of KAPs that focus on methodological support and helping students get to know one another :
- offers discussion tables and activities to improve your level of English, German and Dutch. Contact : babbelkot@kapuclouvain.be.
- offers workshops and methodological support, organises assisted study sessions, and hosts various activities at key moments in your student life to support and assist you. Contact : spkasbl@gmail.com.
- :听provides free support and tutoring in mathematics and physics. Contact : kotangente@gmail.com.
- :听welcomes international students when they arrive at UCLouvain and guides them throughout the year via meetings, dinners and parties. Contact: koterasmus@gmail.com.
- Organe KAP UCLouvain is the organisation of Louvain-la-Neuve KAPs. Contact : organe@kapuclouvain.be.
- Student Offices (BDEs)
BDEs are student representative bodies at faculty level. They manage and coordinate elected delegates in your faculty鈥檚 classes, serve as student contact points for problems encountered in class, and refer students in need of help to the appropriate persons and services attached to a given faculty.
BDE contacts for Human Sciences Sector faculties
Law and Criminologye
- DRT :听 bdedrt@uclouvain.be听-
- CRIMINO : uclcrimino@gmail.com听-
Economic, Social, Political and Communication Sciences (LLN)
- ESPO : bde-espo@uclouvain.be听-
- ESL :
Louvain School of Management (LLN) : bde-lsm@uclouvain.be听-
UCLouvain Mons FuCAM Student Council :
Philosophy, Arts and Letters : bde-fial@uclouvain.be听-
Psychology and Education Sciences听: bdepsp@uclouvain.be听-听
BDE contacts for Science and Technology Sector faculties
Science :听 cea.locibruxelles@gmail.com
Architecture, ing茅nierie architecturale et urbanisme (St Gilles):听Contact : cea.locibruxelles@gmail.com
Architecture, Architectural Engineering and Urban Planning (Tournai) : bde-locitournai@uclouvain.be -听
Bioing茅nieurs:听Contact : bde-agrolouvain@gmail.com :
BDE contacts for Health Sciences Sector faculties
Medicine and Dentistry : bde-med@uclouvain.be -
Pharmacy and Biomedical Sciences : bde-fasb@ucloouvain.be -
Motor Skills Science : bde-fsm@gmail.com -听Lien :
- Louvain Student General Assembly (AGL)
The AGL is the student body through which students of UCLouvain campuses, including Woluwe (AGL.woluwe), make their opinions heard at all levels of political and university decision-making. Contact: - agl@aglouvain.be -听
Services and association groups dedicated to international students
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- The is the body that represents and defends the rights of all international students at UCLouvain vis-脿-vis the authorities.
- It organises activities such as conferences, workshops on Belgian regions, film screenings, walks, etc
- To keep up to date with the latest CGEI news and activities, join the team on !
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- is a residence hall for UCLouvain international students from Belgian cooperation partner countries, and has been recognised and subsidised by the Directorate-General for Cooperation (DGD) since 1973.
- Much more than just accommodation, it is a community living project for its residents during their UCLouvain programme..
- To keep up to date with Centre Placet news and activities, visit its .
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- Usually composed of 18 students (ten Erasmus and eight Belgian), aims to welcome, support and help Erasmus and international students throughout their exchange.
- Kot Erasmus organises Welcome Week and many other events throughout the year. Their aim is to introduce all international students to our university and Belgium and its traditions.
- Do not hesitate to contact them via , or . Kot members will be happy to help you and to put you in touch with other students!
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- is a non-profit international student organisation whose aim is to represent international students and provide opportunities for cultural understanding and personal development on the principle of students helping students.
- ESN Louvain-la-Neuve is one of 18 ESN sections in Belgium. It organises activities such as trips, 鈥榳alk and talk鈥�, free French courses, etc.
- Join the ESN LLN team on ou pour connaitre toutes leurs activit茅s.
- Access2University (A2U)
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A2U is a programme that aims to prepare those applying for refugee status, who are limited by their French level, to resume university studies.
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The programme is not a prerequisite for enrolment in the university and does not guarantee admission to a regular programme the following year.
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Methodological and subject-specific support
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Faculty initiatives
Within each faculty, advisors, assistants and tutors are committed to :
- Reviewing methodology and certain subject areas.
- Providing advice on how to tackle exam preparation.
Don鈥檛 hesitate to contact your f.
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Centre Placet 鈥�Communaut茅 m茅tisse鈥� intercultural community project
This intercultural community project, run by the Centre Placet, is a team of international and Belgian students who are ready to help you and give you advice on learning methodologies.
- On the initiative of kots-脿-projet (theme-based student accommodation)
Supportkot Supportkot offers workshops and methodological support, organises assisted exam preparation and various activities at key moments in your student life.
Contact:听 spkasbl@gmail.com
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Subject-specific remedial support
If you have not yet mastered certain subjects or need a helping hand to catch up to the required level of knowledge, you can benefit from subject-specific remedial support.
- In faculties
Remedial courses are offered in most faculties. Information about them is sent to you via faculty communication channels. Pay attention to your emails and news pages. You can also consult the faculty鈥檚 鈥�aide 脿 la r茅ussite鈥� ('Study support' ) page.
- On the initiative of KAP's
听offers remedial work in mathematics and physics. This KAP is available to answer your questions and help you get back on track. Due to the pandemic, this support is currently done via . You can also study in groups via one of the two team channels available on the platform.
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Language remediation
Several possibilities exist for brushing up or perfectiong your language skills :
- Language Institute (ILV)
The offers :
- Year-round in the four main languages of the curriculum听: German, English, Spanish and Dutch.
- French as a foreign language courses to UCLouvain students, from level A1 (beginner) to level C1 (advanced). The aim of these courses is to teach you to communicate in French, both orally and in writing, and to ensure that you are well integrated into Louvain-la-Neuve university life. So don鈥檛 hesitate to join the courses offered by the ILV teaching team !
- June exam preparation : from week ten onwards, the ILV offers its 鈥楬elping Hand鈥� programme, which is run by experienced students who help other students prepare for their language exams (German, English, Spanish and Dutch).听
To keep up to date with institute activities, follow the !
- FLASH platform for Human Sciences Sector language training
Want to improve your language skills or learn a new language? Check out the FLASH听plateform. Access to this platform is available at any time and is free for students of the following six faculties :
- Faculty of Theology
- Faculty of Law and Criminology
- Faculty of Economic, Social, Political and Communication Sciences
- Louvain School of Management
- Faculty of Philosophy, Arts and Letters
- Faculty of Psychology and Education Sciences
Don鈥檛 hesitate to connect via .
- On the initiative of KOT's
Babbelkot offers discussion tables and activities to improve your level of English, German and Dutch.
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Online remediation tools
To practice on your own and in addition to the group remediation sessions offered by faculty teams, you can use the online remediation tools accessible from the 听"aide 脿 la r茅ussite" (鈥榮tudy support鈥�) platform.
You can refresh your knowledge in :
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Sciences via
- 听:听a support tool for students in scientific subjects (biology, chemistry and physics).
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惭补迟丑茅尘补迟颈肠蝉 via
- 听: a tool for reviewing mathematical concepts taken for granted when starting university.
- Statistics via
- : a tool for revising/preparing for fist-year probability and/or statistics courses.
In Belgium, the French word " refers to the period of intense preparation for exams.听Would you like to be coached and supported during this preparation ?
If you prefer to escape the isolation of individual studying, join other students at supervised preparation sessions (鈥榖locus鈥�), which allow you to:
- Find the right balance between work, study and leisure.
- Study in small groups.
- Receive educational advice.
- Benefit from 鈥榳ell-being鈥� sessions: exercise breaks, relaxation therapy, meditation, etc.
- Receive dietary advice, cooking recipes, etc.
Supervisory teams aim to help you study for exams in the company of others and participate in many on-site activities.
- Exam preparation with others over Easter holiday
Louvain-La-Neuve campus students
- The (CGEI) organises several study workshops to help international students, during the first week of Easter holiday (from 6 to 9 April, 10am to 12pm). Each day a workshop is offered. For more information, go to the . You can also check out two workshop videos on YouTube which include a lot of advice :
- Workshop 1 :
- Workshop 2 :
- Study facilities are available. For information on time slots and locations, click .
- Exam preparation with others in May
You will be offered guidance and coaching during the May study period / .
- Do not hesitate to join the study sessions offered to you. Information about them is sent to you through faculty communication channels. Please pay attention to your emails and news pages. You can also consult the faculty 听芦 aide 脿 la r茅ussite 禄 (鈥榮tudy support鈥�) pages.
May sessions concern the following faculties :
- Faculty of Law and Criminology
- Faculty of Psychology and Education Sciences
- Louvain School of Engineering
- Faculty of Medicine and Dentistry
- Faculty of Pharmacy and Biomedical Sciences
- Faculty of Motor Skills Science
- Faculty of Public Health
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Students in the Health Sciences Sector on the Brussels-Woluwe campus can join the Virtual Library 2.0, created by and for students. It reproduces in your home a distance learning environment similar to that of a library.
- A l'Institut des langues vivantes听(ILV)
The Language Institute (ILV) offers the Moodle ILV Help Desk so you can pose questions on the forum or make an appointment with a teacher for direct contact on Teams.
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Bouncing back after the exam session
Votre session d'examens ne s'est pas d茅roul茅e comme vous l'esp茅riez? Plusieurs options s'offrent 脿 vous:
- Pour repartir sur de bonnes bases, vous pouvez compter sur l'appui des听conseiller路猫res听aux 茅tudes听de votre facult茅. Leur suivi individualis茅 vous permettra de construire une strat茅gie adapt茅e.
- Si vous vous interrogez sur votre projet d'茅tudes, le听Centre d'information et d'orientation (CIO)听peut vous apporter des r茅ponses. Les conseiller路猫res du CIO:
- vous accompagnent dans votre cheminement
- favorisent le d茅veloppement de vos projets personnels
- vous encouragent 脿 une double r茅flexion, sur vous et votre environnement, avant toute prise de d茅cision
N'h茅sitez pas 脿 consulter听le cahier "Se r茅orienter dans le sup茅rieur"!
- Si vous d茅sirez vous r茅orienter听ou si des difficult茅s personnelles, relationnelles, de sant茅 ou des soucis financiers impactent vos 茅tudes, les 茅quipes du听Service d'aide听sont 脿 votre 茅coute et vous assurent un suivi individuel et confidentiel.
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听 听 听Accessing library resources (e-Libraries)
Even at a distance, knowledge must remain accessible.听Here are some links to the online resources of UCLouvain libraries:
- Remote access procedure (library proxy)
- (bibliographic searches in collections and access to online resources)
- (full text searches in online resources)
- UCLouvain library websites (information on the availability of services)
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听 听听 Exercise, nutrition and well-being
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Exercise !
Getting out of the house for fresh air and to move around, walking and running are all essential activities.
The UCLouvain Sport and Fitness Service offers daily live online exercise sessions that ensure interaction with the trainer.
Want to do cross-fit, cardio-fit, Zumba, 鈥楲atino Fitness鈥�, yoga, abs-buttocks ...? Join the Sport and Fitness Service team on their and !
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Adopting a healthy diet !
The non-profit organisation Univers sant茅 accompanies you in your kitchen ! It offers and a whole range of healthy and tasty recipes that are easy to prepare !
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Well-being
While stress and anxiety sometimes punctuate daily life and the academic process.
The Univers Sant茅 team offers to on how to and how to .
UCLouvain Mons FUCaM students can count on the Administrative Student Support Service (SASE) team. It provides advice on how to manage your stress and time as well as how to stay connected and motivated even in times of confinement.
- Covid-19 et flatmates
How should you act and react regarding the disease ? What attitude should you adopt on campus or when you are in a shared flat ? The Univers sant茅 team helps you see more clearly :
- 听: the printable kit for living in shared flats;
- 听: how to live in a shared flat?
- 听?
- when to quarantine and/or get tested听?
- Covid-19 testing centre
A Covid-19 testing centre is available in Louvain-la-Neuve.听It is intended solely for UCLouvain, Belgian and international students.
For all practical questions, go to the testing centre's website.
- Covid-19 support unit
As part of the fight against Covid-19, the Student Support Service鈥檚 health team contacts students who have tested positive for Covid-19.
This allows us to check on students and determine whether they have had high-risk contacts during academic activities at UCLouvain during a period of potential contagiousness.
The Covid-19 support unit鈥檚 objective is to slow the spread of infections more quickly in order to return to academic life in the classroom.
- General information about Covid-19 at UCLouvain
For the latest information on the measures in force and their implications on campus, consult the听site Info COVID .
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With the support of the Wallonia-Brussels Federation听